The Role of Information Technology in Improving Service Quality
| المصدر: | مجلة دفاتر اقتصادية |
|---|---|
| الناشر: | جامعة عاشور زيان الجلفة - كلية العلوم الاقتصادية والعلوم التجارية وعلوم التسيير |
| المؤلف الرئيسي: | Allout, Fatiha (Author) |
| المجلد/العدد: | مج12, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2021
|
| الصفحات: | 441 - 454 |
| DOI: |
10.36530/1661-012-002-031 |
| ISSN: |
2170-1040 |
| رقم MD: | 1203408 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Information Technology | Service Quality | The Quality of Electronic Service
|
| رابط المحتوى: |
عدد مرات التحميل
12
| المستخلص: |
This study came to know the role that information technology plays in improving service quality within the framework of what is known as the quality of electronic service. The study reached several results, the most important of which is that it is not possible to study measuring the quality of electronic service away from studying the behavior of the customer for this website on the one hand, and on the other hand, many researchers have tried to adapt the traditional SERVQUAL service quality measure with websites, but the difference in the environment and its virtual and interactive dimensions and confidentiality of information transforms Without it; |
|---|---|
| ISSN: |
2170-1040 |
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