Al Shamari، A.، و Ram، M. (2011). An Exploration of Total Quality Management of Services in the Mobile Phone Industry from Consumer Perspective: A Case of Mobily Telecom Company in Saudi Arabia (رسالة ماجستير غير منشورة). De Montfort University، لستر. مسترجع من http://search.mandumah.com/Record/601684
Al Shamari، Ali، و Monder Ram. "An Exploration of Total Quality Management of Services in the Mobile Phone Industry From Consumer Perspective: A Case of Mobily Telecom Company in Saudi Arabia" رسالة ماجستير. De Montfort University، لستر، 2011. مسترجع من http://search.mandumah.com/Record/601684