Alwi، A.، و Spier، P. (2011). The Success of the Insertion and Implementation of the Customer Realtionship Management (CRM) Within the Banking Sector (Example: Credit Libanais) (رسالة ماجستير غير منشورة). SKEMA Business School، ليل. مسترجع من http://search.mandumah.com/Record/689006
Alwi، Amina، و Peter Spier. "The Success of the Insertion and Implementation of the Customer Realtionship Management (CRM) Within the Banking Sector (Example: Credit Libanais)" رسالة ماجستير. SKEMA Business School، ليل، 2011. مسترجع من http://search.mandumah.com/Record/689006