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دليل المستخدم
Zairi، M. (2015). Excellence Demystified: Can an Organisation Become Excellent by Being Good at some Aspects with Potential for Improvement in others. المجلة العربية للجودة والتميز، مج2, ع4 ، 5 - 15. مسترجع من http://search.mandumah.com/Record/793225