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The advent of information and communication technologies (ICT) and high-speed Internet/intranet-based development has revolutionised the way information is kept and retrieved in databases. Over the Internet paradigm, websites generally operate over a wide range of purposes ranging from business-to-consumer and business-to-business portals to large enterprise-level monitoring systems. Portals automating various enterprise-level processes such as student records in universities, bank details in finance organisations and customer details for merchant accounts are a few such uses of online web portals (Lowry and Turner 2007, p.264). Automated monitoring of information in large organisations such as universities and colleges is a challenging issue where, follow-up and retrieval of specific requests is difficult to maintain if done manually or over standalone desktop-based systems. The process is predominantly marred by a large number of entries that are generally controlled by just one person. Moreover, paper-based records are generally hard to enter and difficult to access at later stages. Based on these requirements, this project aims to design and implement a relational DBMS-based fault monitoring system implemented over an enterprise-level .Net paradigm to enable automated entry of email-based fault-reports. Moreover, the project also objectively aims to design, analyse and ultimately develop a .Net framework website over the front of a relational database. The web-solution thus developed in this work is designed to follow the standard Model, View, Controller (MVC) methodology to facilitate flexibility and extensibility by segregating frontend code, programming logic and data from each other (Galloway et al. 2011). The development platform is decided to be based on IIS architecture which is a MS Windows-based web server implemented to host a SQL Server 2012 database and ASP.net pages. The client-side validation in this scenario is used to validate and process user-side functionalities such as form inputs, input format validation, etc. by means of JavaScript routines.
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