سلطان، عبدالله جواد. (2020). Employees’ Service Responsiveness and Customer Trust as Determinants of Relational Switching Costs for Retail Bank Customers in Kuwait. المجلة العربية للعلوم الإدارية، مج27, ع2 ، 333 - 366. مسترجع من http://search.mandumah.com/Record/1109004
سلطان، عبدالله جواد. "Employees’ Service Responsiveness and Customer Trust As Determinants of Relational Switching Costs for Retail Bank Customers in Kuwait." المجلة العربية للعلوم الإدارية مج27, ع2 (2020): 333 - 366. مسترجع من http://search.mandumah.com/Record/1109004