زكي، هبة صلاح. (2020). The Effect of Customer Uncivil Behavior on Counter Productive Work Behavior and Quit Intention of Airlines’ Frontline Employees: Emotional Intelligence as a Moderator. مجلة كلية السياحة والفنادق، مج4, ع2 ، 1 - 20. مسترجع من http://search.mandumah.com/Record/1117605
زكي، هبة صلاح. "The Effect of Customer Uncivil Behavior On Counter Productive Work Behavior and Quit Intention of Airlines’ Frontline Employees: Emotional Intelligence As a Moderator." مجلة كلية السياحة والفنادق مج4, ع2 (2020): 1 - 20. مسترجع من http://search.mandumah.com/Record/1117605