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Total Quality Management in the Insurance Sector

المصدر: المجلة العالمية للاقتصاد والأعمال
الناشر: مركز رفاد للدراسات والأبحاث
المؤلف الرئيسي: Alali, Tahani Salem (Author)
المجلد/العدد: مج10, ع1
محكمة: نعم
الدولة: الأردن
التاريخ الميلادي: 2021
الشهر: فبراير
الصفحات: 190 - 198
DOI: 10.31559/GJEB2021.10.1.13
ISSN: 2519-9285
رقم MD: 1139116
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: EcoLink
مواضيع:
كلمات المؤلف المفتاحية:
Total Quality Management "TQM" | Quality Management "QM" | Quality Management System "QMS" | Production Performance | Customer Satisfaction
رابط المحتوى:
صورة الغلاف QR قانون

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LEADER 02411nam a22002297a 4500
001 1882172
024 |3 10.31559/GJEB2021.10.1.13 
041 |a eng 
044 |b الأردن 
100 |9 611238  |a Alali, Tahani Salem  |e Author 
245 |a Total Quality Management in the Insurance Sector 
260 |b مركز رفاد للدراسات والأبحاث  |c 2021  |g فبراير 
300 |a 190 - 198 
336 |a بحوث ومقالات  |b Article 
520 |b Employees were doing business in competitive and dynamic conditions to improve and enhance their business performance and capabilities continually. One of the critical determinants of the company's survival in such circumstances is total quality administration. In recent years, the company administration is more focused on comprehensive quality management, which leads to maximizing customer satisfaction and loyalty. The aim of this study is focused on examining. The attitudes of corporate clients on various elements implemented the TQM process, provided by the bank. a sample of workers and employees, by presenting a questionnaire the hands of the competent authorities in line with the aim of the study, but study into practice Designing a list of surveys that included a set of questions. All the questionnaires were distributed (judged according to Likert's model) among a group of insurance companies. were obtained using the survey method and statistical analysis, such as correlation and multiple regression analysis for the study. The research points out that top management commitment, courtesy, and responsibility towards our customers are significant satisfaction factors. Study results help bank managers identify quality elements that need improvement to increase customer satisfaction and enhance their business. 
653 |a التنمية الإقتصادية  |a الشركات التجارية  |a الهيكل الإداري  |a إدارة الجوده 
692 |b Total Quality Management "TQM"  |b Quality Management "QM"  |b Quality Management System "QMS"  |b Production Performance  |b Customer Satisfaction 
773 |4 الاقتصاد  |6 Economics  |c 013  |e Global Journal Of Economics & Business  |f Global journal of economics and business  |l 001  |m مج10, ع1  |o 1793  |s المجلة العالمية للاقتصاد والأعمال  |v 010  |x 2519-9285 
856 |u 1793-010-001-013.pdf 
930 |d y  |p y  |q n 
995 |a EcoLink 
999 |c 1139116  |d 1139116 

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