| المستخلص: |
In spite of the fact that Implementing and running ERP software’s offers great advantages and benefits for pharmaceutical companies, ERP software’s in Jordanian pharmaceutical companies has been highly unsuccessful. In this case, the alignment between business and ERP is a vital matter especially when ERP is an integral portion of the business and is utilised in leveraging certain special business competencies, in merging companies, restructuring industries, and also in facilitating global competition. However, there is still the lack of researches that investigates the factors influencing business-IT alignment in the pharmaceutical companies. This study aimed to investigate the factors affecting business-ERP operational alignment by pharmaceutical companies in developing countries, particularly Jordan. In order to achieve the study objectives a self-administered questionnaire was designed based on the extant literature. The questionnaire consists of 39 items (anchored on Likert Five Point Scale). The population of this study consists of all users who occupy the position of managers, supervisors, heads of department and employees of IT departments at the pharmaceutical companies. The study targets users in IT departments because it is thought that they have sufficient knowledge about how the company employ ERP software and connected it with modern technologies in business field. Out of 200 questionnaires were circulated, 16 questionnaires were excluded for missing data and inaccurate answers which left 164 questionnaires have valid data for further analysis. To analyses the data that has been collected and test research hypotheses, a set of statistical techniques where used, such as (arithmetic mean, standard deviation and simple regression analysis). The study arrived to some significant results among them are: there is a positive and significant impact for task characteristics, technology characteristics, individual characteristics, information quality, system quality and service quality on task-technology fit; there is a positive and significant impact for task-technology fit on performance in pharmaceutical companies. The study proposes, assesses and presents a novel model for ERP adoption and implementation in pharmaceutical companies and contributes to the body of knowledge by extending the literature. Finally, the findings may be useful to ERP system adopters in different sectors such as education, manufacturing and insurance industry.
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