Zaghloul، D. S. A. E.، Abd El-Hamid، T. A.، و Abd El-Latif، M. M. (2018). The Relationship Between Electronic Word of Mouth and Customer Win Back: An Empirical Study on the Previous Customers of Telecom Egypt Company in Dakahlia Governorate. مجلة الدراسات والبحوث التجارية، س38, ع2 ، 363 - 390. مسترجع من http://search.mandumah.com/Record/1182588
Zaghloul، Doaa Sabry Abd El-Moati، Talaat Asaad Abd El-Hamid، و Mohamed Mahmud Abd El-Latif. "The Relationship Between Electronic Word of Mouth and Customer Win Back: An Empirical Study On the Previous Customers of Telecom Egypt Company in Dakahlia Governorate." مجلة الدراسات والبحوث التجارية س38, ع2 (2018): 363 - 390. مسترجع من http://search.mandumah.com/Record/1182588