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Evaluating the Performance of Government Service Units by Using the Balanced Scorecard Perspectives

المصدر: مجلة القادسية للعلوم الإدارية والاقتصادية
الناشر: جامعة القادسية - كلية الادارة والاقتصاد
المؤلف الرئيسي: Al-Maryani, Majeed Abdul Hussein Hatif (Author)
مؤلفين آخرين: Al-Moswy, Bayader Mohsen Qassim (Co-Author)
المجلد/العدد: مج23, ع2
محكمة: نعم
الدولة: العراق
التاريخ الميلادي: 2021
الصفحات: 77 - 82
ISSN: 1816-9171
رقم MD: 1234978
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: EcoLink
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LEADER 02292nam a22002177a 4500
001 1983722
041 |a eng 
044 |b العراق 
100 |a Al-Maryani, Majeed Abdul Hussein Hatif  |e Author  |9 659563 
245 |a Evaluating the Performance of Government Service Units by Using the Balanced Scorecard Perspectives 
260 |b جامعة القادسية - كلية الادارة والاقتصاد  |c 2021 
300 |a 77 - 82 
336 |a بحوث ومقالات  |b Article 
520 |b This research aims to apply the Balanced Scorecard in the service units to evaluate their strategic performance and then providing some recommendations to improve this performance, and the research was conducted within two years (2018) and (2019) and through the four perspectives of the Balanced Scorecard, namely The financial perspective, the customer perspective, the internal operations perspective, the learning and growth perspective, as the researchers used financial and non-financial data within these four perspectives, which are all used within the Balanced Scorecard to evaluate the unit’s strategic performance. Data were through the records of the Treasury Directorate of Muthanna Governorate and the units linked to it financially. The results showed that the directorate’s performance was weak in all perspectives, except for the customers ’perspective, in which the directorate’s performance was acceptable. For the two years (2018) and (2019), and in light of these results, the researcher presented a set of suggestions that can be used in the field of evaluating the performance of the Directorate as well as other service and non-profit units. 
653 |a بطاقة الأداء المتوازن  |a خدمات العملاء  |a المؤسسات العامة  |a تقييم الأداء  |a العراق 
700 |9 659663  |a Al-Moswy, Bayader Mohsen Qassim  |e Co-Author 
773 |4 الاقتصاد  |6 Economics  |c 009  |e Al-Qadisiyah Journal for Administrative & Economic Sciences  |f Maǧallaẗ al-qādisiyyaẗ li-l-ʻulūm al-idāriyyaẗ wa-al-iqtiṣādiyyaẗ  |l 002  |m مج23, ع2  |o 0478  |s مجلة القادسية للعلوم الإدارية والاقتصادية  |v 023  |x 1816-9171 
856 |u 0478-023-002-009.pdf 
930 |d n  |p y  |q n 
995 |a EcoLink 
999 |c 1234978  |d 1234978