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The Role of Electronic Management in Improving Public Service: A Descriptive Field Study in the City Hall of Tipaza
| المصدر: | مجلة العلوم التجارية |
|---|---|
| الناشر: | القطب الجامعي بالقليعة - مدرسة الدراسات العليا التجارية |
| المؤلف الرئيسي: | Barca, El-Mehdi (Author) |
| مؤلفين آخرين: | Lounissa, Mohammed Amine (Co-Author) |
| المجلد/العدد: | مج20, عدد خاص |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2021
|
| الشهر: | يونيو |
| الصفحات: | 109 - 126 |
| ISSN: |
1112-3818 |
| رقم MD: | 1257042 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Electronic Management | Public Service
|
| رابط المحتوى: |
عدد مرات التحميل
21
| المستخلص: |
This study aimed to answer the following general question: What is the role of e management in improving the public service in the city hall of Tipaza? The following sub-questions are subdivided: - What is the level of service development after the application of electronic management in the city hall of Tipaza? Has it really reached the concept of rationalizing public service? - What are the most important obstacles facing the city hall of Tipaza in the application of electronic management? The descriptive analytical method was adopted and the survey was used as a means of data collection. It was applied to a purposive sample of 46 employees in the city hall of Tipaza. After retrieving the forms and processing them by SPSS program, we reached the following results: - E-management is an effective means to improve the performance of public service. - E-management works to deliver services accurately and quickly while reducing time and costs. - Electronic management requires the provision of various physical, legal, technical, social and other requirements." |
|---|---|
| ISSN: |
1112-3818 |
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