| المستخلص: |
تعد مشكلة التأخر في عملية تخليص البضائع إحدي المشكلات الشائعة التي تواجه الموانئ البحرية، وتتسبب في خسائر مادية للمورد والمستهلك على حد سواء. ولذلك فإن تطوير انسيابية مراحل تخليص البضائع يعد أحد أهم عوامل النجاح في أي ميناء بحري. من هذا المنطلق تسعي هذه الدراسة إلي تحديد العوائق التي تتسبب في تأخير عملية تخليص البضائع في ميناء الشويخ، وذلك من خلال تصميم نموذج محاكاة لهذه العملية حتي يتم التغلب على هذه العوائق.
As an important element in any supply chain network, ports are the backbone of logistics and transportation in today's global economy. The quality and promptness of services that ports offer are among the many factors that companies look for when choosing a port to fulfill their logistical needs. Any delay in releasing exports I imports from a port could mean financial loss for both the supplier and the customer. Therefore, improving the operational workflow is considered to be a critical success factor for any port to achieve competitive advantage over other ports in the region. Accordingly, this study will investi¬gate the factors and reasons that affect the operational process and workflow of Kuwaiti ports, focusing specifi¬cally on Shuwaikh Port. A simulation model is designed here to identify bottlenecks and for effective workflow planning. Based on the simulation model results, recom¬mendations can be offered to overcome the obstacles. This study is very important as it would enable the identification of weaknesses that cause customers to pre¬fer working with other ports in the region. We hope to identify some opportunities that will enable the improve¬ment and preservation of Kuwaiti ports.
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