Patient Satisfaction with Prehospital Emergency Care: A Systematic Review of Red Crescent Services
| المصدر: | المجلة العربية للنشر العلمي |
|---|---|
| الناشر: | مركز البحث وتطوير الموارد البشرية - رماح |
| المؤلف الرئيسي: | Aljilwah, Mohammed Ali Ahmmad (Author) |
| مؤلفين آخرين: | Al Saleem, Hadi Mohammed Awad (Co-Author) , Al Harthy, Bandar Ahmed (Co-Author) , Aljilwah, Mustafa Ali Hammed (Co-Author) , Althobaiti, Yasir Awadh Allah Bakheet (Co-Author) |
| المجلد/العدد: | ع74 |
| محكمة: | نعم |
| الدولة: |
الأردن |
| التاريخ الميلادي: |
2024
|
| الشهر: | كانون الأول |
| الصفحات: | 65 - 70 |
| ISSN: |
2663-5798 |
| رقم MD: | 1547210 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EduSearch, HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Patient Satisfaction | Prehospital Emergency Care | Red Crescent | Healthcare Quality | Emergency Medical Services
|
| رابط المحتوى: |
عدد مرات التحميل
1
| المستخلص: |
Background: Prehospital emergency care is a critical component of healthcare systems, serving as the first point of contact for patients in emergencies. The Red Crescent plays a vital role in delivering prehospital care across diverse and often challenging environments. Patient satisfaction with these services serves as a key quality indicator and is essential for continuous improvement. Objective: This study aims to systematically review the literature on patient satisfaction with prehospital emergency care provided by Red Crescent services. It seeks to identify factors influencing satisfaction, evaluate the effectiveness of service delivery, and offer recommendations for improvement. Methods: A systematic review was conducted following PRISMA guidelines. Databases such as PubMed, Scopus, Web of Science, and CINAHL were searched for studies published in English and Arabic that focused on patient satisfaction with prehospital services provided by the Red Crescent. Data extraction and quality assessment were performed on eligible studies to synthesize findings and identify trends. Results: Key factors influencing patient satisfaction include response time, professionalism of medical staff, communication quality, availability of resources, and cultural sensitivity. Common challenges identified include resource limitations, geographical barriers, variations in staff training, and systemic inefficiencies. While the Red Crescent is recognized for its timely and equitable care, significant variations in patient satisfaction were noted across regions due to logistical and organizational challenges. Conclusion: Patient satisfaction is a multifaceted construction influenced by both technical and humanistic aspects of prehospital care. Enhancing the quality of Red Crescent services requires addressing identified gaps through improved training, resource allocation, and patient-centered approaches. This review highlights the need for further research to optimize prehospital emergency care and ensure equitable, high-quality services for all patients. |
|---|---|
| ISSN: |
2663-5798 |
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