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دليل المستخدم
Al Dlaigan، A. A. H.، و Al Yahya، Y. (2000). Customer-service organisation linkages: An exploratory study of the foundations and relationships between three constructs-customer attachment to service organisations , service quality and customer relational intentions (رسالة دكتوراه غير منشورة). University of Manchester، مانشستر. مسترجع من http://search.mandumah.com/Record/598763
Al Dlaigan، Abd Allah H.، و Yahya Al Yahya. "Customer-service Organisation Linkages: An Exploratory Study of the Foundations and Relationships between Three Constructs-customer Attachment to Service Organisations , Service Quality and Customer Relational Intentions" رسالة دكتوراه. University of Manchester، مانشستر، 2000. مسترجع من http://search.mandumah.com/Record/598763