سالم، شيماء السيد. (2010). : The Effects of Customer Relationship Management ( CRM ) Practices: In the Egyption Mobile Telecommunications Market on Customer Satisfaction, Loyalty and Corporate Image. المجلة العربية للإدارة، مج30, ع1 ، 243 - 269. مسترجع من http://search.mandumah.com/Record/602650
سالم، شيماء السيد. ": The Effects of Customer Relationship Management ( CRM ) Practices: In the Egyption Mobile Telecommunications Market On Customer Satisfaction, Loyalty and Corporate Image." المجلة العربية للإدارة مج30, ع1 (2010): 243 - 269. مسترجع من http://search.mandumah.com/Record/602650