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دليل المستخدم
Salamah، A. A. S.، و Rattenbury، J. (2012). To Explore the Effects of Service Failures and Service Recovery Efforts on Passenger’s Perception of an International Airline: A Saudi Arabian Airlines (Saudia) Case Study (رسالة ماجستير غير منشورة). Manchester Metropolitan University، مانشستر. مسترجع من http://search.mandumah.com/Record/607993
Salamah، Abd Allah Shehab، و James Rattenbury. "To Explore the Effects of Service Failures and Service Recovery Efforts On Passenger’s Perception of an International Airline: A Saudi Arabian Airlines (Saudia) Case Study" رسالة ماجستير. Manchester Metropolitan University، مانشستر، 2012. مسترجع من http://search.mandumah.com/Record/607993