The Impact of Service Quality on Financial Performance and Corporate Social Responsibility : Conventional versus Islamic Banks in Egypt
| المصدر: | مجلة البحوث المالية والتجارية |
|---|---|
| الناشر: | جامعة بورسعيد - كلية التجارة |
| المؤلف الرئيسي: | Abdel Megeid, Nevine Sobhy (Author) |
| المؤلف الرئيسي (الإنجليزية): | Abd Almegeid, Nevine Sobhy |
| المجلد/العدد: | ع2 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2012
|
| الشهر: | ديسمبر |
| الصفحات: | 93 - 116 |
| ISSN: |
2090-5327 |
| رقم MD: | 663351 |
| نوع المحتوى: | بحوث ومقالات |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| رابط المحتوى: |
عدد مرات التحميل
48
| المستخلص: |
This empirical study seeks to show the impact of bank’s service quality on customer satisfaction and improving financial performance, which in turn will affect the Corporate Social Responsibility implementation in the Egyptian Conventional banks versus Islamic banks to find out which of the banking streams are performing better. For this study, sample of 8 Conventional banks and the 2 major Islamic banks in Egypt were selected. This study compares the profitability, operations and liquidity ratios of Conventional and Islamic banks of Egypt. The study is done on the financial statements analysis for the period 2003-2009, based on Bankscope database. The study found that there is a positive relationship between the profitability and operation levels and liquidity performance, at both conventional and Islamic banks. Also the results reveal that conventional banking has better financial position than Islamic banking, which indicate their higher expenditure ability and commitment toward their Corporate Social Responsibility. |
|---|---|
| وصف العنصر: |
النص باللغة الإنجليزية |
| ISSN: |
2090-5327 |
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