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|a eng
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| 100 |
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|9 396280
|a Al Otaibi, Ghanim Barjes G.
|e Author
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| 245 |
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|a Implementing Total Quality Management in Hospitals :
|b a case study of Ministry Health Hospitals in Saudi Arabia’s Capital City Riyadh
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|a سوانزي
|c 2012
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| 300 |
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|a 1 - 89
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| 336 |
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|a رسائل جامعية
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| 502 |
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|b رسالة ماجستير
|c Swansea University
|f School of Human and Health Sciences
|g بريطانيا
|o 0007
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|a Total Quality Management (TQM) is a theory of management, including decision making, which is used by organisations to improve performance work quality. When effectively implemented, TQM can provide many benefits to organisations. Such benefits include preventing poor quality service or products, achieving customer satisfaction, reduction of costs and encouraging continuous improvement. The implementation of TQM implementation in the healthcare sector is fraught with a number of difficulties that may prevent effective TQM implementation. The implementation of TQM in the manufacturing industry has been discussed in a number of studies, yet there is a lack of research on the service industries, including healthcare in developing countries. The way employees are perceived by the Ministry of Health (MOH) hospitals in Saudi Arabia with regard to TQM are examined in this study, together with hospital employees’ level of satisfaction of TQM. The study identifies and ranks the critical success factors of TQM. The reliability and validation of the test used in this study has been addressed, in addition to including the means and standard deviations. The findings of the study reveal that MOH employees consider TQM as very important for improving performance and the quality of work. The majority of hospital employees take a neutral stance relating to their satisfaction with the implementation of TQM in their hospital. Five critical success factors for TQM are considered by the participants to be essential to the success of TQM in MOH hospitals and are identified in this research. These factors are: • The top management’s commitment towards, and support of, TQM, • The education of staff and training for quality improvement, • A clear vision or purpose statement in support of the quality process, • Internal customer satisfaction, • Effective communication between project team members.
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| 653 |
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|a إدارة الجودة الشاملة
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| 653 |
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|a المستشفيات
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| 653 |
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|a المملكة العربية السعودية
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| 700 |
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|9 396283
|a Rea, David M.
|e Advisor
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| 856 |
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|u 9823-058-011-0007-T.pdf
|y صفحة العنوان
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| 856 |
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|u 9823-058-011-0007-A.pdf
|y المستخلص
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| 856 |
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|u 9823-058-011-0007-C.pdf
|y قائمة المحتويات
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| 856 |
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|u 9823-058-011-0007-F.pdf
|y 24 صفحة الأولى
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| 856 |
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|u 9823-058-011-0007-1.pdf
|y 1 الفصل
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| 856 |
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|u 9823-058-011-0007-2.pdf
|y 2 الفصل
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| 856 |
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|u 9823-058-011-0007-3.pdf
|y 3 الفصل
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| 856 |
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|u 9823-058-011-0007-4.pdf
|y 4 الفصل
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| 856 |
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|u 9823-058-011-0007-5.pdf
|y 5 الفصل
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| 856 |
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|u 9823-058-011-0007-O.pdf
|y الخاتمة
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| 856 |
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|u 9823-058-011-0007-R.pdf
|y المصادر والمراجع
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| 856 |
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|u 9823-058-011-0007-S.pdf
|y الملاحق
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| 930 |
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|d n
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| 995 |
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|a +Dissertations
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| 999 |
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|c 752161
|d 752161
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