Providing Accessibility for Customer with Physical Disabilities: A Discussion and Case Study on Egyptian Hotels
| المصدر: | المؤتمر الدولي لتسهيل سياحة ذوي الإعاقة: السياحة للجميع بين الواقع والمأمول |
|---|---|
| الناشر: | جامعة الشرق الأوسط وجامعة 6 اكتوبر واتحاد الجامعات العربية |
| المؤلف الرئيسي: | Mansour, Soad Omran (Author) |
| مؤلفين آخرين: | El Shaer, Noha Saad (Co-Author) |
| محكمة: | نعم |
| الدولة: |
الأردن |
| التاريخ الميلادي: |
2015
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| مكان انعقاد المؤتمر: | عمان |
| الهيئة المسؤولة: | جامعة الشرق الأوسط وجامعة 6 أكتوبر واتحاد الجامعات العربية |
| الشهر: | أبريل |
| الصفحات: | 117 - 143 |
| رقم MD: | 799083 |
| نوع المحتوى: | بحوث المؤتمرات |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
Aim: Persons with disabilities can often experience problems arising from their health condition. Customers with physical disabilities and older adults are generally considered “low-mobility” individuals, having less access to hotels outlets and often marginalized in the social environment of the community. This study discusses the accessibility needs for people with physical disabilities. Using the dimensions of services, equipment, fixers and furniture and accessibility to hotel's outlets. Methodology :Checklist is deigned to assess the accessible facilities in hotels through an in-person interview. Case studies will be applied in the study for the five star hotels in Cairo. Results: It was showed that customers with physical disabilities and older adults are remaining face difficulties during accommodation in Egyptian hotels. The paper offers recommendations for hotel management with regard to specific physical disabilities as well as elderly people in their hotel experiences. Conclusion: Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this large and growing market |
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