المستخلص: |
This paper discusses measuring and analyzing the cost for commitment to total quality management (TQM) in small businesses. The paper presents an overview of the four main schools of quality management : Juran, Deming, Grosby, and the Japanese approach. The paper distinguishes between two approaches to cost of quality (COQ) : first, the traditional approach whereas mistakes are inevitable and have to be inspected out. Second is total quality management whereas zero defects is the goal. The survey provides a proposed model based on five items :Philosophy of COQ, Components and elements of COQ to small businesses, COQ management of small businesses, COQ reporting to small businesses, COQ's role to achieve competitive advantage in small businesses. Finally, the survey deemphasizes benefits of the proposed model through a field study on some small businesses.
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