| المستخلص: |
إن إدارة الجودة الشاملة هي مدخل إستراتيجي يهدف إلى إنتاج أفضل منتج أو خدمة من خلال التجديد والتحسين المستمر، وتتطلب إدارة الجودة الشاملة كذلك التركيز على منع حدوث الاخطاء وليس مجرد اكتشافها وإصلاحها.، ومن هنا بدء الاهتمام باستخدام مفهوم الجودة الشاملة في مجال الخدمات وبصفة خاصة في مجال الأندية الرياضية ومراكز اللياقة البدنية والصحية.
The Total Quality Management is the entrance to a strategic view to producing the best product or service through innovation and continuous improvement, and require a comprehensive quality management as well as focus on the prevention of errors not just detect and repair. , Hence the beginning of interest in using the concept of total quality in services and in particular in the field of fitness centers and health in sports clubs Aims of this study: • Knowing the overall quality standards in fitness centers and health clubs, sports. • To identify the obstacles that prevents the application of quality standards in the fitness centers and health in sports clubs • Acquainted with the services provided by in the fitness centers and health in sports clubs Material and Method the researchers used the descriptive method and included a sample of search (190) personnel engaged in the management in the fitness centers and health in sports clubs using the questionnaire tool to gather information. Conclusions • The exclusion of the old administrative methods of the work of the sports. • Develop criteria for measuring the level of performance required for the application of comprehensive quality standards. • The lack of material resources for the application of comprehensive quality standards. Improper planning of the requirements for comprehensive quality. • Systems, techniques of communication between workers in the fitness centers and health in sports clubs Recommendations: The study recommended the need for careful consideration of the requirements and constraints of the face on which to apply the quality standards and overall in the fitness centers and health in sports clubs
|
