The Impact of Applying European Quality Standards (EFQM) on the Development of Human Capital and Institutional Performance in Abu Dhabi Government
| العنوان بلغة أخرى: |
أثر تطبيق معايير الجودة الأوروبية (EFQM) على تنمية رأس المال البشري والأداء المؤسسي في حكومة أبوظبي |
|---|---|
| المؤلف الرئيسي: | Al Beshr, Mohamed (Author) |
| مؤلفين آخرين: | Cerruti, Corrado (Advisor) , Granieri, Massimiliano (Advisor) |
| التاريخ الميلادي: |
2018
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| موقع: | روما |
| الصفحات: | 1 - 172 |
| رقم MD: | 936654 |
| نوع المحتوى: | رسائل جامعية |
| اللغة: | الإنجليزية |
| الدرجة العلمية: | رسالة دكتوراه |
| الجامعة: | università degli studi di roma tor vergata |
| الكلية: | Faculty of Economics |
| الدولة: | ايطاليا |
| قواعد المعلومات: | Dissertations |
| مواضيع: | |
| رابط المحتوى: |
عدد مرات التحميل
661
| المستخلص: |
In this global era of a dynamic environment, businesses considered human capital as the substantial mean to gain competitive advantage, and ultimately customers are viewed as the king for organizations’ profitability and sustainability. In order to enhance product quality standards, rapid changes are occurring in different production methodologies to efficiently fulfill the demands of the customers, for enhancing customer satisfaction and also to gain their loyalty. These philosophies of high-quality management have illuminated the basis of integration of HRM and TQM which has been achieved through the usage of worldwide standards and their governance by regulating bodies such as ISO standards and European Foundation for Quality Management (EFQM) respectively. This research paper studies the efficiency as well as shortcomings of the EFQM Excellence model by highlighting its core concepts of excellence criteria, RADAR and their impact on human capital and institutional performance in the specific scenario of Abu Dhabi Government along with the integration of strategic human capital programme and total quality management for achieving and sustaining organization excellence. 92 literary sources were collected from various journal articles, authorized websites, news reports etc. to answer the research questions. The mixed methodology of data collection has been applied for investigation of research questions. Research instruments used for data collection are direct observations and LIKERT scale based questionnaires which were distributed among the managers and authorities of various organisations in Abu Dhabi. The data analysis has been done through qualitative analysis as well as quantitative analysis through Descriptive Statistics and the Frequency Analysis to understand the implications of CAF tool and other supremacy models to ensure EFQM in Abu Dhabi based organizations. |
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بواسطة: Abderraouf, Hamlaoui منشور: (2021) -
تصور مقترح لتحقيق التميز المؤسسي لكليات جامعة الأزهر في ضوء نموذج المؤسسة الأوروبية لإدارة الجودة "EFQM"
بواسطة: الأشقر، أحمد محمد عبدالسلام منشور: (2017)
