Benits and Enablers of Implementing Continuous Improvement "CI" in Governmental Service Institutions in Oman
| المصدر: | الإداري |
|---|---|
| الناشر: | معهد الإدارة العامة |
| المؤلف الرئيسي: | Al Balushi, Ibrahim Issa (Author) |
| المجلد/العدد: | س39, ع151 |
| محكمة: | نعم |
| الدولة: |
سلطنة عمان |
| التاريخ الميلادي: |
2017
|
| التاريخ الهجري: | 1439 |
| الشهر: | ديسمبر / ربيع الأول |
| الصفحات: | 158 - 195 |
| DOI: |
10.52789/0302-039-151-006 |
| ISSN: |
2313-3244 |
| رقم MD: | 947735 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
CI | Enablers | Benefits | Service Institutions | Oman
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
Aim of this research is to identify benefits and enablers of implementing CI in governmental service institutions in Oman. This research followed systematic review strategy of collecting qualitative data with inductive approach. Researcher analysed Omani culture to examine applicability of identified benefits and enablers. This is achieved through analysis of Omani culture based on Hofstede cultural dimensions which was selected among different cultural models. The research found benefits of implementing CI for customers, employees and institutions. Main identified enablers are management commitment, employee involvement and training, customer focus, culture change and strategy. This research would enrich literature of Oman in quality and CI. This research can assist to overcome current challenges of improving performance in governmental service institutions in Oman. |
|---|---|
| ISSN: |
2313-3244 |
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