المستخلص: |
This study examined the Moderating Effect of Managerial Experience in the Relationship between Emotional Intelligence and Employees Performance at Petrochemical Firms in Saudi Arabia. In this descriptive research, the targeted population are all employees and managers of petrochemical companies in the eastern area of Saudi Arabia. Quantitative and qualitative approaches were adopted, and data were collected through questionnaire that was distributed to representative random sample of (381) employees in a petrochemical firms, 350 were returned and analysed; interviews were conducted with 16 managers. The results of the study revealed that the manager’s emotional intelligence has a positive impact on employee performance, study also found that there is a significant and a positive influence of self-awareness, self-regulation, motivation, empathy, and social skills on employee performance. Finally, there is a significant difference in the influence of emotional intelligence on employee performance due to the manager's experience. According to the study's results and findings, Saudi petrochemical companies must actively develop the emotional intelligence of their managers, and employ managers with developed emotional skills, in order to increase both their own personal performance as well as that of the teams they lead. In addition, Saudi petrochemical companies must utilize several training programs on emotional intelligence for managers and employees to improve and develop their performance.
|