| المستخلص: |
This empirical study sought to investigate the factors that influence participation in electronic information sharing (EIS) among local governmental agencies. EIS can potentially assist of government agencies increase productivity and implementation, improve of policymaking, and provide improved public services to citizens. However, available information on the factors that antecede EIS among local agencies remains limited, especially in developing countries such as Iraq. Therefore, the objective of this study is to determine the factors that contribute to the success of EIS amongst local agencies. EIS is one of the most important engines in government communication that improves the delivery of electronic Government services. Government agencies commonly rely on the information services as long as via other government agencies, thereby making electronic sharing critical for efficient inter-organizational operation management during the government. A research model was proposed, which consisted of eight factors that contribute to EIS success. The study used a quantitative approach by distributing 200 questionnaires to respondents from nine local agencies of Iraq. Only 160 questionnaires were returned, which is equivalent to 80% response rate. Out of the 200 questionnaires received, only 150 of them could be used for further analysis. This number is equivalent to 75% useable response rate. Data were analysed using Structural Equation Modeling technique to investigate the relationship among contributing factors. The findings of the study showed that information quality, civil conflicts, services quality, Interagency Trust and system quality influence (positive or negative, not support) the use of EIS services. Similarly, the results indicated that service quality is the only construct that affects user satisfaction. The results also supported the strong positive influence of use on the net benefits of EIS services. Hence, this study contributes to the body of knowledge in Community Informatics by providing a framework for achieving success for EIS services among local agencies in an unstable environment. The factors identified and the evidence extracted from this study may help in policy formulations in the government and assist service providers in ensuring the success of EIS amongst local agencies. Finally, this study helps overcome the digital divide in electronic government usage in developing countries.
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