The Impact of E-HRM System on Service Quality Provided by HRM: An Applied Study on Fast Moving Consumer Goods Sector "FMCG" in Multinational Companies in Egypt
| المصدر: | المجلة العلمية للاقتصاد والتجارة |
|---|---|
| الناشر: | جامعة عين شمس - كلية التجارة |
| المؤلف الرئيسي: | El-Emary, Ghada Nabil Hashem Ahmed (Author) |
| مؤلفين آخرين: | Hafez, Eglal Abdel-Moneim (Advisor) |
| المجلد/العدد: | ع1 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2019
|
| الشهر: | ابريل |
| الصفحات: | 519 - 542 |
| ISSN: |
2636-2562 |
| رقم MD: | 1066519 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
E-HRM | E-Training | E-Performance Appraisal | HRSQ | HR Strategic Services | HR Supportive Services | HR Executive Services | HR Change-Related Services | FMCG Sector
|
| رابط المحتوى: |
عدد مرات التحميل
54
| المستخلص: |
The purpose of this research is to recognize the effect of applying Electronic Human Resources Management (E-HRM) system on service quality provided by HRM in Fast Moving Consumer Goods (FMCG) sector in multinational companies in Egypt. The research objectives are to introduce a general framework of E-HRM and the second is examining the impact of E-HRM practices (E-Training and E-Performance appraisal) on HRMSQ. To achieve these objectives, the research used two questionnaire forms consist of 31 statements. It distributed to 323 employees who use E-HRM system in branches of PepsiCo Company that are located in Egypt. In light of this, data were collected and analyzed using SPSS software. The results showed that there was a positive statistically significant impact of the dimensions of E-HRM practices (E-Training and E-Performance appraisal) on the dimensions of HRMSQ (HR strategic services, HR supportive services, HR executive services and HR change-related services). |
|---|---|
| ISSN: |
2636-2562 |
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