Impact of Accreditation on the Patients Perception of Hospital Staff Communication
| المصدر: | المجلة العلمية للاقتصاد والتجارة |
|---|---|
| الناشر: | جامعة عين شمس - كلية التجارة |
| المؤلف الرئيسي: | El Bokl, Asmaa (Author) |
| مؤلفين آخرين: | Sharara, Hussein (Advisor) |
| المجلد/العدد: | ع1 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2019
|
| الشهر: | ابريل |
| الصفحات: | 249 - 266 |
| ISSN: |
2636-2562 |
| رقم MD: | 1066613 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Accreditation | Patient Perception | Patient Satisfaction | Patient Experience | HCAHPS | Quality of Care | Nurse Communication | Doctor Communication | Communication about Drugs
|
| رابط المحتوى: |
عدد مرات التحميل
8
| المستخلص: |
Background: in many countries, hospitals are undergoing accreditation as mandatory or voluntary measures. It is believed that accreditation positively influence quality of care and patient satisfaction. Patients’ perceptions seem to be largely ignored by healthcare providers in Egypt. Therefore, this study is a patient-centered one and focuses on examining patient experience and perceptions. Objective: the aim of this research is to examine the extent to which accreditation impact the patients’ perception of hospital staff communication. Methods: a cross-sectional comparative study was done to measure and compare patient perception of staff communication in two Ain Shams University hospitals, one accredited and one non-accredited hospital. Two hundred and six (206) patients were interviewed using HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey that encompass critical aspects of the hospital experience (communication with nurses, communication with doctors and communication about drug). Results showed that accreditation does improve patients' perceptions of nurse’s and doctor’s communication while it doesn’t improve drug communication. |
|---|---|
| ISSN: |
2636-2562 |
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