The Impact of FinTech on Financial Performance and Client's Satisfaction Evidence from Egyptian Banking Sector
| المصدر: | المجلة العلمية للبحوث والدراسات التجارية |
|---|---|
| الناشر: | جامعة حلوان - كلية التجارة وإدارة الاعمال |
| المؤلف الرئيسي: | Salman, Eman (Author) |
| المجلد/العدد: | مج35, ع4 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2021
|
| الشهر: | ديسمبر |
| الصفحات: | 47 - 69 |
| رقم MD: | 1222140 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
FinTech | Financial Performance | Clients Satisfaction | Egyptian Banking Sector
|
| رابط المحتوى: |
عدد مرات التحميل
48
| المستخلص: |
Banking performance cannot be good without the Banking clients' satisfaction. The study investigates the impact of FinTech on financial performance and client satisfaction. A sample of seven banks represented in Egyptian banks over the period from 2016 to 2020, in addition to 396 banking clients. Finally, the study found a significant impact both of "banking investments on FinTech" and "number of Fitch's drives" on the rate of return on bank assets under the types of ownership (Domestic/Foreign/Mix) as a control variable. In addition to the significant impact of FinTech service characteristics on bank clients' satisfaction. Egyptian banks should consider financial technology as one of the tools of non-price competition that works to support the competitive position of the bank that agree with (Kemunto, and Kagiri, 2018; Chen et. al. 2021). In addition, the study recommends expanding studies related to the regulatory aspects of financial technology, which is known as RegTech. |
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