The Role of Technology in Diminishing Barriers to Co-Creation: A Tourism Companies’ Perspective
| المصدر: | المجلة العلمية لكلية السياحة والفنادق |
|---|---|
| الناشر: | جامعة الإسكندرية - كلية السياحة والفنادق |
| المؤلف الرئيسي: | Hefny, Lamiaa (Author) |
| المجلد/العدد: | ع18, الإصدار1 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2021
|
| الصفحات: | 17 - 32 |
| DOI: |
10.21608/thalexu.2021.74637.1056 |
| ISSN: |
2314-7024 |
| رقم MD: | 1222803 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Tourism Companies | Co-Creation | Co-Creation Barriers | Technology
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| LEADER | 02452nam a22002297a 4500 | ||
|---|---|---|---|
| 001 | 1970510 | ||
| 024 | |3 10.21608/thalexu.2021.74637.1056 | ||
| 041 | |a eng | ||
| 044 | |b مصر | ||
| 100 | |9 528178 |a Hefny, Lamiaa |e Author | ||
| 245 | |a The Role of Technology in Diminishing Barriers to Co-Creation: |b A Tourism Companies’ Perspective | ||
| 260 | |b جامعة الإسكندرية - كلية السياحة والفنادق |c 2021 | ||
| 300 | |a 17 - 32 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b In the last years, the phenomena of customer co-creation have been receiving great attention in tourism studies. Co-creation is a new practice that can help businesses gain a competitive advantage. Customer co-creation is considered an important tool used in the innovation process. However, the implementation of the co-creation process faces several barriers. Tourism companies can benefit from the rapid technology to limit co-creation barriers. Engaging customers in the value of co-creation with tourism companies is still relatively low in Egypt because of different barriers. The study aims to identify the barriers that tourism companies face to start co-creation. The study also examines how technology could facilitate the co-creation process and limit these barriers. The findings that arise from the qualitative study identified eleven barriers under three categories. The first category, barriers related to the relationship between the customer and the company. The second category, barriers related to the Company. The third category, barriers related to the customers. The findings also revealed that seven barriers out of eleven may be resolved by technology. | ||
| 653 | |a الإدارة الإلكترونية |a الشركات السياحية |a خدمات العملاء |a التميز المؤسسي |a القدرة التنافسية | ||
| 692 | |b Tourism Companies |b Co-Creation |b Co-Creation Barriers |b Technology | ||
| 773 | |4 العلوم الإنسانية ، متعددة التخصصات |6 Humanities, Multidisciplinary |c 002 |e Journal of The Faculty of Tourism and Hotels |f Al-Mağallah Al-ʿilmiyyaẗ Li Kulliyyaẗ Al- Siyaḥah wa Al-Fanādiq |l 001 |m ع18, الإصدار1 |o 2045 |s المجلة العلمية لكلية السياحة والفنادق |v 018 |x 2314-7024 | ||
| 856 | |u 2045-018-001-002.pdf |n https://thalexu.journals.ekb.eg/article_181270.html | ||
| 930 | |d n |p y |q n | ||
| 995 | |a HumanIndex | ||
| 999 | |c 1222803 |d 1222803 | ||
عناصر مشابهة
-
The Impact of Perceived Risk on Future Travel: The Role of Destination Trust during the Covid-19 Pandemic
بواسطة: Hefny, Lamiaa منشور: (2021) -
The Role of the Information Technology in Upgrading the Services Provided by the Travel and the Tourism Companies
بواسطة: Beladjeraf, Samia منشور: (2020) -
Factors Influencing Egyptian Consumers’ Online Purchase of Airline Tickets
بواسطة: Hefny, Lamiaa منشور: (2021) -
The Mediating Role of Co-Creation Tourism Experience on Promoting Sales via Social Media Platforms: Egyptian Travel Agencies Perspective
بواسطة: عرابي، رانيا منشور: (2021) -
Value Co-Creation and its Effect on Behavioral Intentions: An Analytical Study of the Opinions of a Sample of Clients of Tourism Organizations
بواسطة: Al-Badry, Hussein Falah Ward منشور: (2024)
