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Adopting the House of Quality for Improving Services of Nile Cruise Ships in Luxor
| المصدر: | المجلة العلمية لكلية السياحة والفنادق |
|---|---|
| الناشر: | جامعة الإسكندرية - كلية السياحة والفنادق |
| المؤلف الرئيسي: | Hammad, Ahmed Adel (Author) |
| مؤلفين آخرين: | Elsaed, Ahmed Anwar (Co-Author) |
| المجلد/العدد: | ع18, الإصدار1 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2021
|
| الصفحات: | 58 - 71 |
| DOI: |
10.21608/thalexu.2021.68043.1051 |
| ISSN: |
2314-7024 |
| رقم MD: | 1222822 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
House of Quality | Quality Function Deployment | Service Quality | Nile Cruise Ships
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
This study aims to develop the House of Quality matrix through which the voice of customers can be transferred to the administration of Nile Cruise ships in Luxor. By developing this matrix, services can be provided in conformity with customer's requirements and expectations. The study presents a suggested matrix of the House of Quality to be applied on Nile cruise ships in Luxor for improving their services. The study depended on primary data through addressing (450) questionnaire forms to customers of Nile cruise ships in Luxor and Cairo in the period December 15, 2019 to January 21, 2020. The study also depended on different sources of secondary data related to its subject. The findings have revealed that customers care firstly about the existence of a skilled staff, followed by a high-quality service. Therefore, the study recommends considering the service quality provided in cruise ships and ensuring that it succeeded in fulfilling what the customer requires. |
|---|---|
| ISSN: |
2314-7024 |
عناصر مشابهة
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Towards the Revitalization of Egyptian Nile Cruises: Opportunities and Challenges
بواسطة: ابراهيم، نهلة محمد حلمى منشور: (2021) -
Assessing Service Quality In Cruise Line Between Luxor And Aswan
بواسطة: Abdul Mugod, Asmaa Abdul Rauf منشور: (2018) -
Impact of Nile Cruise Ships on the Environment
بواسطة: محجوب، سامى سعد منشور: (2015) -
The Effectiveness of Utilizing Social Media as A Public Relations Platform during an Organizational Crisis within the Cruise Ship Industry
بواسطة: Kaabi, Ahmed Hussain H. منشور: (2019) -
Effect of Tacit Knowledge in Improving the Quality of Hotel Services: A Case Study in ES-Salam Hotel 4 Stars in Skikda State
بواسطة: Aoued, Hassina منشور: (2020)
