Outsourcing in Palestinian IT Sector: A Qualitative Study
| العنوان بلغة أخرى: |
الاستعانة بالشركات الفلسطينية في تطوير البرمجيات للشركات العملية: دراسة نوعية |
|---|---|
| المؤلف الرئيسي: | Khader, Rawan (Author) |
| مؤلفين آخرين: | Zain, Samer (Advisor) |
| التاريخ الميلادي: |
2019
|
| موقع: | بيرزيت |
| الصفحات: | 1 - 48 |
| رقم MD: | 1249297 |
| نوع المحتوى: | رسائل جامعية |
| اللغة: | الإنجليزية |
| الدرجة العلمية: | رسالة ماجستير |
| الجامعة: | جامعة بيرزيت |
| الكلية: | كلية الهندسة |
| الدولة: | فلسطين |
| قواعد المعلومات: | Dissertations |
| مواضيع: | |
| رابط المحتوى: |
عدد مرات التحميل
10
| المستخلص: |
Palestinian IT sector is a young and small sector. Software outsourcing plays a major contribution in it where the local companies offer outsourcing as a major role of their business model. This act of outsourcing is usually driven by motivational factors from a side and discouraged by other obstacles and challenges from the other side. Motivations and challenges of outsourcing have brought the attention of researchers across the world and a lot of studies can be found in the literature discussing this. However, there are no existing studies that discussed outsourcing in the Palestinian IT sector. We conducted an exploratory multiple-case study in a real Palestinian industrial contexts that involved four software development outsourcing companies. We aimed to explore and understand the motivational factors and challenges of outsourcing in Palestinian IT sector. This study showed that the practice of software outsourcing is a vital driver for development companies in the Palestinian IT sector that is driven by quality, followed by cost and lastly by the geographical distances. These elements form the three main motivational factors that foster software outsourcing in the Palestinian IT sector. Another important reveal of our study is that software outsourcing companies pay a lot of attention to quality and to client satisfaction to build sustainable long-term relationships that can be used as a competitive advantage. We also revealed that the geographical location of Palestine made it a good outsourcing destination for outsourcing projects. Another important outcome of this research is a proposed model for the outsourcing in the Palestinian software sector. |
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