المصدر: | مجلة العلوم التجارية |
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الناشر: | القطب الجامعي بالقليعة - مدرسة الدراسات العليا التجارية |
المؤلف الرئيسي: | Ben Arab, Imen Hanane (Author) |
مؤلفين آخرين: | Nouiri, Abdennour (Co-Author) |
المجلد/العدد: | مج16, ع2 |
محكمة: | نعم |
الدولة: |
الجزائر |
التاريخ الميلادي: |
2017
|
الشهر: | يونيو |
الصفحات: | 56 - 70 |
ISSN: |
1112-3818 |
رقم MD: | 1256776 |
نوع المحتوى: | بحوث ومقالات |
اللغة: | الفرنسية |
قواعد المعلومات: | EcoLink |
مواضيع: | |
رابط المحتوى: |
المستخلص: |
Knowing the consumer and understanding his buying behavior is important for the firm if it wants to anticipate its needs and meet its expectations. But with the evolution of the Web which offers access to an unlimited amount of information and which allow sharing his own experience and talking directly to brands, the consumer, better informed about the firms’ products and practices, has changed. He expresses more requirements and integrates the Web into his decision making process. So, today, we are talking about consumer 2.0., who the firm should imperatively learn to know to be able to satisfy. |
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ISSN: |
1112-3818 |