The Role of Six Sigma Implementation in the Egyptian Travel and Tourism Industry: Case Study: Borg El Arab Airport In Alexandria, Egypt
| المصدر: | المجلة العلمية لكلية السياحة والفنادق |
|---|---|
| الناشر: | جامعة الإسكندرية - كلية السياحة والفنادق |
| المؤلف الرئيسي: | El-Manhaly, Salma (Author) |
| مؤلفين آخرين: | Said, Heba M. (Co-Author) , Hilaly, Hala Nabil (Co-Author) |
| المجلد/العدد: | ع19, الإصدار1 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2022
|
| الصفحات: | 20 - 35 |
| DOI: |
10.21608/thalexu.2022.121231.1080 |
| ISSN: |
2314-7024 |
| رقم MD: | 1304965 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Six Sigma | DMAIC | DFSS | Defect | Performance
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| LEADER | 02408nam a22002537a 4500 | ||
|---|---|---|---|
| 001 | 2063578 | ||
| 024 | |3 10.21608/thalexu.2022.121231.1080 | ||
| 041 | |a eng | ||
| 044 | |b مصر | ||
| 100 | |a El-Manhaly, Salma |e Author |9 692453 | ||
| 245 | |a The Role of Six Sigma Implementation in the Egyptian Travel and Tourism Industry: |b Case Study: Borg El Arab Airport In Alexandria, Egypt | ||
| 260 | |b جامعة الإسكندرية - كلية السياحة والفنادق |c 2022 | ||
| 300 | |a 20 - 35 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b The implementation of the six sigma (6σ) methodology has been used to solve problems in many service organizations. It focuses on the quality of the products and services to fulfill the client's needs and expectations with affordable costs and defect rates. Despite its high ability to improve the organizations' performance, the literature about its role in tourism studies is still suffering from a lack of research, airports sector is not an exception. The implementation of 6σ in airports might be very effective in realizing high-quality levels and creating competitive advantages because it helps airports' management to identify their quality level and to improve their performance by reducing process defects. Further, it helps in achieving long-term financial benefits. The study suggests 6σ implementation (DMAIC) realizes a high level of quality of provided services at Borg El Arab Airport in Alexandria, Egypt (HBE). The study helps the travel and tourism organizations in determining the steps that maximize customer satisfaction and their performance level. | ||
| 653 | |a ستة سيجما |a المؤسسات السياحية |a مطار الإسكندرية |a مصر | ||
| 692 | |b Six Sigma |b DMAIC |b DFSS |b Defect |b Performance | ||
| 700 | |9 452286 |a Said, Heba M. |e Co-Author | ||
| 700 | |a Hilaly, Hala Nabil |e Co-Author |9 451946 | ||
| 773 | |4 العلوم الإنسانية ، متعددة التخصصات |6 Humanities, Multidisciplinary |c 003 |e Journal of The Faculty of Tourism and Hotels |f Al-Mağallah Al-ʿilmiyyaẗ Li Kulliyyaẗ Al- Siyaḥah wa Al-Fanādiq |l 001 |m ع19, الإصدار1 |o 2045 |s المجلة العلمية لكلية السياحة والفنادق |v 019 |x 2314-7024 | ||
| 856 | |u 2045-019-001-003.pdf |n https://thalexu.journals.ekb.eg/article_247270.html | ||
| 930 | |d n |p y |q n | ||
| 995 | |a HumanIndex | ||
| 999 | |c 1304965 |d 1304965 | ||
عناصر مشابهة
-
Raising Competitiveness for the Travel and Tourism Industry: The Case of Egypt
بواسطة: Nasr, Nermeen El Shahat منشور: (2016) -
The Role of Electronic Customer Relationship Management in Tourism Sector : A Case Study of the Egyptian Travel Agencies
بواسطة: Abdel Warith, Marwa Fawzi منشور: (2014) -
Exploring the Implementation of Revenue Management Approach in the Tourism Industry: The Case of Egyptian Travel Agencies
بواسطة: Elkassrawy, Samar F. منشور: (2016) -
An Evaluation of Entrepreneurial and Innovative Practices in Egyptian Tourism Industry: A Case Study Analysis
بواسطة: El-Nagy, Sara A. منشور: (2023) -
Familiarization Trips to Egypt and Their Role in Projecting the Country’s Tourist Image in the Generating Tourism Markets : A Case Study of the Italian Market
بواسطة: El Kadi, Sahar Ibrahim منشور: (2004)
