Assessment of Learning and Growth Perspective as One of Balanced Scorecard Dimensions and its Impact on Employees' Performance in Five-Star Hotels
| المصدر: | مجلة كلية السياحة والفنادق |
|---|---|
| الناشر: | جامعة المنصورة - كلية السياحة والفنادق |
| المؤلف الرئيسي: | Elmetwaly, Adel Samir (Author) |
| مؤلفين آخرين: | Mansour, Neveen Mohamed (Co-Author) , Essawy, Mohamed Tawfik (Co-Author) |
| المجلد/العدد: | ع11, ج2 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2022
|
| الشهر: | يونيو |
| الصفحات: | 343 - 401 |
| ISSN: |
2537-0510 |
| رقم MD: | 1315047 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Balanced Scorecard | Employees' Performance | Learning and Growth Perspective and Five-Star Hotels
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| LEADER | 03365nam a22002417a 4500 | ||
|---|---|---|---|
| 001 | 2074503 | ||
| 041 | |a eng | ||
| 044 | |b مصر | ||
| 100 | |a Elmetwaly, Adel Samir |e Author |9 697286 | ||
| 245 | |a Assessment of Learning and Growth Perspective as One of Balanced Scorecard Dimensions and its Impact on Employees' Performance in Five-Star Hotels | ||
| 260 | |b جامعة المنصورة - كلية السياحة والفنادق |c 2022 |g يونيو | ||
| 300 | |a 343 - 401 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b Purpose- The hospitality industry based on performance of employees so, this paper aims to assessment of learning and growth perspective as one of balanced scorecard dimensions and its impact on employees' performance in five-star hotels in Cairo, Egypt and investigate the usage of it to enhance the performance of employees in five-star hotels in Cairo, Egypt. Design/methodology/approach- This paper discusses a wide-ranging background and literature review that focuses on the implementation of learning and growth perspective on the performance of employees in hotels. With the distribution of 276 valid questionnaires on employees working at room division on 30% of Egyptian hotels in Cairo the researcher applied the structural equation modeling AMOS version 23 to test the study hypotheses. Findings Learning and growth perspective impacts on employees' performance significantly the results show, that there is a statistically significant relationship between leering and growth perspective and all dimensions of employees' performance according to results of research show that task performance (0.89), contextual performance (0.69) and adoptive performance (0.58). Therefor the senior management must confirm the fairness of distributing work duties among employees. Hotels should take care of raising learning and growth for employees through seminars, training, and workshops Research Learning and growth Perspective helps to develop employee's performance through increasing loyalty, skills, knowledge, empowerment, and teamwork effectiveness. Implications/limitations - the Egyptian hotels association should pay more attention to the important role of a balanced scorecard and accredit in hotels as an evaluation tool, The importance of setting up an administrative unit dealing with the psychological and social aspects of the employees at hotels, Hotels has to take care of raising learning and growth for employees through seminars, training, and workshops. The current study, like any other, has some limitations such as Covid-19 pandemic, lockdown, and lack of previous studies were implementation on employees' performance. | ||
| 653 | |a الفنادق المصرية |a الموارد البشرية |a الأداء الوظيفي |a القدرات التنافسية | ||
| 692 | |b Balanced Scorecard |b Employees' Performance |b Learning and Growth Perspective and Five-Star Hotels | ||
| 700 | |9 571158 |a Mansour, Neveen Mohamed |e Co-Author | ||
| 700 | |9 444836 |a Essawy, Mohamed Tawfik |e Co-Author | ||
| 773 | |4 علم الآثار |4 التاريخ |6 Archaeology |6 History |c 009 |f Maǧallaẗ Kulliyyaẗ Al-Sīyāḥaẗ wa Al-Fanādiq |l 002 |m ع11, ج2 |o 2385 |s مجلة كلية السياحة والفنادق |v 011 |x 2537-0510 | ||
| 856 | |u 2385-011-002-009.pdf | ||
| 930 | |d n |p y |q n | ||
| 995 | |a HumanIndex | ||
| 999 | |c 1315047 |d 1315047 | ||
عناصر مشابهة
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Assessing the Impact of Digital Transformation on Organizational Culture: A Study Applied to Egyptian Hotels
بواسطة: Elmetwaly, Adel Samir منشور: (2023) -
Identifying the Influence of Intellectual Capital on Business Performance in Five-Star Hotels in Egypt
بواسطة: Elmakkawy, Mohammed Hassan منشور: (2022) -
Balanced Scorecard As A Tool For Measuring Performance In Hotels An Empirical Study On Four Star And Five Star Hotels In Egypt
بواسطة: Fawy, Walaa Mahmoud منشور: (2018) -
Examining Frontline Hotel Employees Perception of Work-Life Balance Practices at Five Star Hotels in Sharm El-Sheikh, Egypt
بواسطة: عباس، جيهان الأمير منشور: (2018) -
Impact of OHS Practices on Employee Engagement: An Applied Study in Five-Star Hotels in the City of Sana'a
بواسطة: السفياني، عبدالرحمن محمد منشور: (2021)
