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Managing E-Services Quality Impact on E-Satisfaction: The Case of Private Universities in Jordan
| المصدر: | المجلة الدولية للأداء الاقتصادي |
|---|---|
| الناشر: | جامعة أمحمد بوقرة بومرداس - مخبر أداء المؤسسات الاقتصادية الجزائرية في ظل الحركية الاقتصادية الدولية |
| المؤلف الرئيسي: | Tayebi, Abdallah (Author) |
| مؤلفين آخرين: | Seddiki, Ahmed (Co-Author) |
| المجلد/العدد: | مج5, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2022
|
| الشهر: | ديسمبر |
| الصفحات: | 455 - 471 |
| DOI: |
10.54241/2065-005-002-028 |
| ISSN: |
2661-7161 |
| رقم MD: | 1342318 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Quality Management | Efficiency | Privacy | Fulfillment | Jordan
|
| رابط المحتوى: |
عدد مرات التحميل
2
| المستخلص: |
As a reaction to the COVID-19 pandemic, non-public universities had been forced to shift to a brand new enterprise version that is based on e-offerings to talk and attain their college students. This article will offer a stable attitude for non-public universities to perceive the maximum critical elements of e provider first-class and adapt them to obtain college students` e-satisfaction. The e-provider first-class version turned into prolonged through including extra elements and making use of them in a natural provider environment. Five critical dimensions had been used to degree the first-class of e-offerings, inclusive of efficiency, fulfillment, privacy, responsiveness, and contact. An on line questionnaire turned into allotted to college students in the course of the spring semester at non-public universities in Amman, Jordan. A general of 544 college students finished and submitted the questionnaire. The outcomes of the examine display that everyone e-provider best dimensions, together with efficiency, fulfillment, privacy, responsiveness, and touch, have a widespread effect on college students` esatisfaction. The end result shows that touch become the maximum influential thing in college students' satisfaction. University control can hire those outcomes as an define to decorate current rules and techniques to enhance the best of e-offerings supplied to their college students. |
|---|---|
| ISSN: |
2661-7161 |
عناصر مشابهة
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Measuring the Quality of E-Services and its Impact on Students satisfaction at Jordanian universities
بواسطة: Al Shamayleh, Hareth منشور: (2012) -
The Influence of Electronic Service Quality Upon Consumer's E-Loyalty in Jordan Banks: The Mediating Role of E-Satisfaction in online Banking Context
بواسطة: النفورى، محمد محمد ياسر منشور: (2016) -
Students Satisfactions with E-Learning Mediating the E-Service Quality-Behavioral intention Link: The Case of Public Universities in Egypt
بواسطة: El Saghier, Niveen Mohamed منشور: (2017) -
The Impact of E-Service Quality on Customers’ Satisfaction in Agricultural Credit Corporation
بواسطة: الكايد، أيمن جمال عبدالكريم منشور: (2023) -
The Impact of E-Banking Services Quality on Customers Satisfaction Moderated by Customer Trust: Survey on Arab Bank in Amman, Jordan
بواسطة: Sleimi, Mohammad Tahseen منشور: (2018)
