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Measuring the Role of Customers’ Involvement on the Relationship between Performance Expectancy and Intention to Use Mobile Applications

المصدر: المجلة العلمية للاقتصاد والتجارة
الناشر: جامعة عين شمس - كلية التجارة
المؤلف الرئيسي: Tolba, Walaa Hesham (Author)
مؤلفين آخرين: El Meniawy, Aisha Mustafa (Co-Author)
المجلد/العدد: ع2
محكمة: نعم
الدولة: مصر
التاريخ الميلادي: 2022
الشهر: يوليو
الصفحات: 847 - 882
ISSN: 2636-2562
رقم MD: 1373174
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: EcoLink
مواضيع:
كلمات المؤلف المفتاحية:
Behavior Intention | Technology Acceptance | UTAUT | Perceived Usefulness | Performance Expectancy | Customer Involvement | Mobile Applications | Apps | Egypt | Egyptian Mobile Application Users
رابط المحتوى:
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LEADER 02623nam a22002297a 4500
001 2124482
041 |a eng 
044 |b مصر 
100 |9 727239  |a Tolba, Walaa Hesham  |e Author 
245 |a Measuring the Role of Customers’ Involvement on the Relationship between Performance Expectancy and Intention to Use Mobile Applications 
260 |b جامعة عين شمس - كلية التجارة  |c 2022  |g يوليو 
300 |a 847 - 882 
336 |a بحوث ومقالات  |b Article 
520 |b The purpose of this study is to measure the effect of Performance expectancy on customers’ intentions to adopt mobile applications, and to examine if customer involvement has a role on the relationship between Performance expectancy and customers’ behavioral intentions to adopt mobile applications. This research gives the government, the marketer and the mobile application developer insights on what is needed to support the mobile application services in Egypt. Descriptive research design was applied to describe mobile application market characteristics regarding customer involvement as a moderator variable between performance expectancy as independent variable and customers’ behavioral intention as dependent variable. Non-probability sampling is the sampling method in this research, and the snowball sampling technique is used with 641 participants. The researcher used regression analysis as it explains the variance in the dependent variable when several independent variables are theorized to simultaneously influence it. The research findings suggest that for mobile applications that provide higher performance to the user, are more predicted to be adopted or used. The findings also suggest that customer involvement has a role in the relationship performance expectancy and the behavior intention of mobile applications 
653 |a الهواتف الذكية  |a تطبيقات الهاتف  |a تكنولوجيا الاتصالات  |a الخدمات الإلكترونية 
692 |b Behavior Intention  |b Technology Acceptance  |b UTAUT  |b Perceived Usefulness  |b Performance Expectancy  |b Customer Involvement  |b Mobile Applications  |b Apps  |b Egypt  |b Egyptian Mobile Application Users 
700 |a El Meniawy, Aisha Mustafa  |e Co-Author  |9 342907 
773 |4 الاقتصاد  |4 الإدارة  |6 Economics  |6 Management  |c 052  |e Scientific Journal for Economic & Commerce  |f Al-Maġallah Al-ʿilmiyyah Lil-Iqtiṣād Wal Tiğārah  |l 002  |m ع2  |o 0527  |s المجلة العلمية للاقتصاد والتجارة  |v 052  |x 2636-2562 
856 |u 0527-052-002-052.pdf 
930 |d y  |p y  |q n 
995 |a EcoLink 
999 |c 1373174  |d 1373174