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Evaluating the Optional Tours Service Quality and Its Effect on Tourist's Satisfaction in Marsa Alam City

المصدر: مجلة المنيا لبحوث السياحة والضيافة
الناشر: جامعة المنيا - كلية السياحة والفنادق
المؤلف الرئيسي: Khalaf, Mohammed A. (Author)
مؤلفين آخرين: Elias, Wafaa Ahmed (Co-Author) , Wafik, Ghada Mohamed (Co-Author)
المجلد/العدد: مج10, ع1
محكمة: نعم
الدولة: مصر
التاريخ الميلادي: 2020
الشهر: ديسمبر
الصفحات: 51 - 80
ISSN: 2357-0652
رقم MD: 1424862
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: HumanIndex
مواضيع:
كلمات المؤلف المفتاحية:
Optional Tours | Services Quality | Tourist Satisfaction | Marsa Alam
رابط المحتوى:
صورة الغلاف QR قانون
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LEADER 02488nam a22002417a 4500
001 2172140
041 |a eng 
044 |b مصر 
100 |9 754200  |a Khalaf, Mohammed A.   |e Author 
245 |a Evaluating the Optional Tours Service Quality and Its Effect on Tourist's Satisfaction in Marsa Alam City 
260 |b جامعة المنيا - كلية السياحة والفنادق  |c 2020  |g ديسمبر 
300 |a 51 - 80 
336 |a بحوث ومقالات  |b Article 
520 |b Optional Tours are one of the most important activities in the tourism industry and can provide substantial gains to tourists and tourism businesses as well as host communities. In addition, optional tours are now one of the main products in Egypt. The purpose of this paper is to evaluate the of optional tours services presented by travel agencies and their effect on tourist's satisfaction in Marsa Alam city. To achieve the aims of the study, quantitative approach based on a questionnaire was developed and directed to a sample of Egyptian and foreign tourists. The questionnaire was handled to 550 Egyptians tourists and 140 foreign tourists. Out of this number, 452 forms were available for analysis representing 82.1% response rate for Egyptian tourists and 97 forms were available for analysis representing 69.3% response rate for foreign tourists. The results indicated that Egyptians tourists felt safe during implementing their optional tours, whereas, the foreign tourists are satisfied with modern technology which travel agencies used in showing and selling optional tours. Moreover, the Egyptians tourists suffered from not providing the need information about the trip, whereas, foreign tourists suffered from the travel agency not implemented the optional tours as had been announced and purchased. 
653 |a التنمية السياحية  |a رضا السائحين  |a جودة الخدمات  |a إدارة السياحة 
692 |b Optional Tours   |b Services Quality  |b Tourist Satisfaction  |b Marsa Alam 
700 |a Elias, Wafaa Ahmed  |e Co-Author  |9 754118 
700 |a Wafik, Ghada Mohamed  |e Co-Author  |9 754202 
773 |4 العلوم الإنسانية ، متعددة التخصصات  |6 Humanities, Multidisciplinary  |c 003  |e Minia Journal of Tourism and Hospitality Research  |l 001  |m مج10, ع1  |o 1925  |s مجلة المنيا لبحوث السياحة والضيافة  |v 010  |x 2357-0652 
856 |u 1925-010-001-003.pdf 
930 |d y  |p y  |q n 
995 |a HumanIndex 
999 |c 1424862  |d 1424862