Perception and Opinion of Customers toward Automated Teller Machine Services with Special Reference to Kurdistan Region
| المصدر: | مجلة جامعة جيهان أربيل للعلوم الإنسانية والاجتماعية |
|---|---|
| الناشر: | جامعة جيهان أربيل |
| المؤلف الرئيسي: | Hussain, Omead I. (Author) |
| مؤلفين آخرين: | Padole, Krushna V. (Co-Author) |
| المجلد/العدد: | مج4, ع1 |
| محكمة: | نعم |
| الدولة: |
العراق |
| التاريخ الميلادي: |
2020
|
| الصفحات: | 31 - 40 |
| ISSN: |
2709-8648 |
| رقم MD: | 1431129 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EduSearch, HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Automated Teller Machine | Challenges | Cost | Satisfaction | Security | Service Quality
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| LEADER | 02716nam a22002417a 4500 | ||
|---|---|---|---|
| 001 | 2177933 | ||
| 041 | |a eng | ||
| 044 | |b العراق | ||
| 100 | |a Hussain, Omead I. |e Author |9 757500 | ||
| 245 | |a Perception and Opinion of Customers toward Automated Teller Machine Services with Special Reference to Kurdistan Region | ||
| 260 | |b جامعة جيهان أربيل |c 2020 | ||
| 300 | |a 31 - 40 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b Modern technology has changed human life by making it faster and easier. Technology innovation emerged as a source of competitive strength and can achieve success through new innovation. Automated teller machine (ATM) plays a vital role in the banking industry by providing all necessary banking facilities in an easy and handy way to their customers at their doorstep. As Kurdistan is growing economy, therefore, to assess the perception and expectation of ATM customers, 315 respondents from different places of the Kurdistan Region were taken into consideration. This study is based on the personal approach and observation. The structured questionnaire administered after taking opinion and modification by banking personal, customer discussion, and review of literature. For the convenience of respondents, Likert measurement scales were used. To identify most service quality dimensions in connection with overall customer satisfaction, reliability test, descriptive analysis, correlation and coefficient, and regression analysis test and ANOVA tests are done through SPSS 25.0. In the end, it is concluded that most of the factors are positively, significantly correlated with overall customer satisfaction. Based on personal discussion with customers and bank officials and literature reviews, recommendations are mentioned at the end. | ||
| 653 | |a الصراف الآلي |a إقليم كردستان |a الخدمات المصرفية |a السحب النقدي | ||
| 692 | |b Automated Teller Machine |b Challenges |b Cost |b Satisfaction |b Security |b Service Quality | ||
| 700 | |a Padole, Krushna V. |e Co-Author |9 757504 | ||
| 773 | |4 العلوم الإنسانية ، متعددة التخصصات |4 العلوم الاجتماعية ، متعددة التخصصات |6 Humanities, Multidisciplinary |6 Social Sciences, Interdisciplinary |c 004 |e Cihan University-Erbil journal of humanities and social sciences |f Mağallaẗ ğāmiʿaẗ Ğīhān- Arbīl li-l-ʿulūm al-insāniyyaẗ wa-al-iğtimāʿiyyaẗ |l 001 |m مج4, ع1 |o 2496 |s مجلة جامعة جيهان أربيل للعلوم الإنسانية والاجتماعية |v 004 |x 2709-8648 | ||
| 856 | |u 2496-004-001-004.pdf | ||
| 930 | |d n |p y |q n | ||
| 995 | |a EduSearch | ||
| 995 | |a HumanIndex | ||
| 999 | |c 1431129 |d 1431129 | ||
عناصر مشابهة
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بواسطة: Al Salihy, Zerak منشور: (2013) -
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Service Quality : Bank Customers’ Expectations and Perceptions in Jordan
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