المستخلص: |
This research paper intends to analyze the most effective e-promotion tools for an emerging online booking platform to improve its results despite limited resources. To achieve this objective, a qualitative research approach was adopted by carrying out a comparative study between Namlatic Hotel Booking and Booking.com. Booking.com excels in building strong relationships with its customers through its advanced and interactive website. In contrast, Namlatic focuses on transactional and informational aspects but faces challenges in developing relational features on its website. Both platforms use SEO and SEA to improve online visibility, While Booking.com has a strong affiliate program; Namlatic has chosen not to integrate it currently. Both platforms take a holistic approach, using social networks offering special promotions and investing in paid advertising.
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