The Impact of Insurance Service Quality on Customer Satisfaction:A Case Study of the Algerian Insurance Company "SAA" in the Oran Province
| المصدر: | مجلة المالية والأسواق |
|---|---|
| الناشر: | جامعة عبد الحميد بن باديس مستغانم - مخبر ديناميكية الاقتصاد الكلي والتغيرات الهيكلية دينامكس |
| المؤلف الرئيسي: | Omar, Dida (Author) |
| مؤلفين آخرين: | Ismail, Morad (Co-Author) |
| المجلد/العدد: | مج11, ع1 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2024
|
| الشهر: | مارس |
| الصفحات: | 1 - 22 |
| ISSN: |
2392-5124 |
| رقم MD: | 1471266 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Insurance Service Quality | Insurance Service Quality Dimensions | Customer Satisfaction
|
| رابط المحتوى: |
عدد مرات التحميل
2
| المستخلص: |
This research aims to determine the extent to which the quality of insurance services offered by the Algerian Insurance Company (SAA) in Oran influences customer satisfaction. To accomplish this, a questionnaire was formulated as a means of data collection and was administered to a random group of 64 respondents who were the company's customers. The investigation highlights the Algerian Insurance Company (SAA) as the focus of the research. Notably, the study reveals a statistically significant correlation between customer satisfaction and the tangibility, responsiveness, and safety dimensions. However, no significant relationship was found between dependability, empathy, and customer satisfaction. Cette recherche vise à déterminer dans quelle mesure la qualité des services d'assurance proposés par la Compagnie Algérienne d'Assurances (SAA) à Oran influence la satisfaction de la clientèle. Pour ce faire, un questionnaire a été formulé comme moyen de collecte de données et a été administré à un groupe aléatoire de 64 répondants qui étaient des clients de l'entreprise. L’enquête met en avant la Compagnie Algérienne d’Assurances (SAA) comme objet de recherche. L’étude révèle notamment une corrélation statistiquement significative entre la satisfaction client et les dimensions de tangibilité, de réactivité et de sécurité. Cependant, aucune relation significative n’a été trouvée entre la fiabilité, l’empathie et la satisfaction du client. |
|---|---|
| ISSN: |
2392-5124 |
عناصر مشابهة
-
The Impact of Insurance Intermediaries Contribution on the Distribution of Insurance Services and Market Share of Insurance Companies: A Case Study of the Algerian Damages Insurance Market
بواسطة: Khacef, Djamel Eddine منشور: (2024) -
The Effect of Banking Service Quality on Improving Customer Satisfaction in Banking: Case Study of the Algerian Banking Customer
بواسطة: Mansouri, Chaima منشور: (2021) -
M-Banking Service Quality and Customer Satisfaction: A Study of BARIDI MOB
بواسطة: Guidoum, Sihem منشور: (2024) -
An investigation into the impact of Service Quality on Customer Satisfaction and Word Of Mouth:The case: Saudi Telecom Company
بواسطة: Al Luhaydan, Naif منشور: (2012) -
The Impact of the Medical Supplies Companies Services Quality on Customers’ Satisfaction: Field Study on Major Private Hospitals in Riyadh
بواسطة: يونس، منار يحيى منشور: (2023)
