The Effect of Banking Service Quality on Improving Customer Satisfaction in Banking: Case Study of the Algerian Banking Customer
| المصدر: | مجلة أبحاث |
|---|---|
| الناشر: | جامعة زيان عاشور الجلفة |
| المؤلف الرئيسي: | Mansouri, Chaima (Author) |
| مؤلفين آخرين: | Hassani, Rekia (Co-Author) |
| المجلد/العدد: | مج6, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2021
|
| الصفحات: | 999 - 1012 |
| DOI: |
10.54528/1549-006-002-068 |
| ISSN: |
2170-0834 |
| رقم MD: | 1213688 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EduSearch, EcoLink, HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Quality of Banking Services | Quality Services | Customer Satisfaction in Banking | Customer Satisfaction
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
This study aims at testing the impact of the quality of the banking service on improving the bank customer satisfaction of Algerian bank customers. To collect data on the study variables, an online questionnaire was used and distributed to a randomly selected sample of Algerian bank customers. The statistical analysis program (SPSS) was used to analyze data and test the validity of the hypotheses. The results of the study indicate that the quality of banking services has a positive impact on the customer's bank satisfaction. This impact owes to the effect of different dimensions (reliability, responsiveness, empathy); however, the dimensions (tangible aspects and safety) have no effect on the bank customer's satisfaction. |
|---|---|
| ISSN: |
2170-0834 |
عناصر مشابهة
-
An Applied Study to Measure the Quality of Banking Services and Customer Loyalty: Case Study of the Banks of the City of Saida
بواسطة: Djebbouri, Mohamed منشور: (2020) -
Contribution of Perceived Quality to Satisfaction and Trust of Bank Customers towards their Service Providers: The Case of Badr Bank "Mascara"
بواسطة: Bouhafs, Mustapha منشور: (2024) -
The Impact of Service Quality on Customer Satisfaction at Jordanian Commercial Banks
بواسطة: Zarafili, Lina Shukri Jabra منشور: (2016) -
Quality of Banking Service and its Impact on Customer Satisfaction
بواسطة: Amina, Tarzi منشور: (2022) -
M-Banking Service Quality and Customer Satisfaction: A Study of BARIDI MOB
بواسطة: Guidoum, Sihem منشور: (2024)
