المستخلص: |
This study sheds light on the role of smart travel and tourism applications in tourism, focusing on their impact on marketing communication and sustainable tourism. The study employs a descriptive-analytical approach, using a questionnaire as a research tool distributed electronically to 300 individuals in both Arabic and English. The study also reviewed a set of previous (foreign) studies on the topic. The findings reveal that smart applications play a significant role in all stages of travel planning and execution, with 90% of respondents using them regularly. The study also highlights the impact of marketing communication through smart applications on users' travel decisions, indicating the need to enhance user trust in these offers. The study provides a set of recommendations to improve user trust in marketing offers, promote sustainable tourism, utilize data effectively, and foster continuous innovation.
|