المستخلص: |
‘No business is an island’. Thus many organizations rely on their relationships with other complementary firms to carry out their everyday business transactions for organizational performance. However, despite the critical benefits in advancing relationships, not all relationships succeed and yield mutually beneficial outcomes even when it initially seemed necessary to develop them, like the foreign contractor-Saudi agent business relationship in Saudi Arabia, made compulsory by the Saudi law that demands every foreign contractor to appoint a Saudi service agent. This research thus aimed to gain an insight into the nature and critical success factors of the relationship between Saudi agents and foreign contractors in Saudi Arabia. Data was collected quantitatively, from 78 Saudi agents in Saudi Arabia, analysed and compared with theoretical frameworks relating to business relationship and its application to the nature of business relationship, the principal-agent relationships and its critical success factors. The overall research findings revealed that the foreign contractors-Saudi agents relationship reflects a flexible, interactive, cooperative business relationship but strongly dependent on trust, relative dependence of each partner, and the use of positive conflict resolution techniques as its most influential success factors. The notion that time acts as a container for the evolution and strengthening of business relationships, was substantiated.
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