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|a eng
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|9 396153
|a Al Ahmadi, Talal Saad
|e Author
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|a E-Government Services in the Kingdom of Saudi Arabia (KSA) :
|b Evaluating its effectiveness from a citizen’s perspective
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|a كوفنتري
|c 2013
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| 300 |
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|a 1 - 138
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|a رسائل جامعية
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| 502 |
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|b رسالة ماجستير
|c Coventry University
|f Business School
|g بريطانيا
|o 0003
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|a The e-government area is growing rapidly and expanding greatly. The government to citizen segment of e-government is taking the lead in terms of its importance and size. KSA started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This research shows the results of a study that aims to investigate the holistic effectiveness of e-government services through a citizen's perspective in KSA through the use of a questionnaire, which presents a set of evaluation factors such as awareness, usage, security, infrastructure, performance, improvement, the future of e-government services and more. The results of this preliminary study suggest that awareness of e-government did not reach the required level and on the other hand, there is a large proportion of citizens with full awareness of the importance of implementing the e-government services. All of those factors could influence the effectiveness of e-government services and citizens’ utilisation of them. These evaluation factors can serve as part of an e-government services evaluation framework by highlighting the weaknesses in the delivery of e-government services to segments of different society. Also, this research provides a case study about comparing e-government services in education systems between KSA and the UK. The case study covers some sides in the e-learning system and describes the advantages and disadvantages of e-learning system for both the organisations and learners. Moreover, the evaluation findings can also be used as a means of providing valuable feedback for the planning of future e-government initiatives.
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| 653 |
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|a الحكومة الالكترونية
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| 653 |
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|a الخدمات الالكترونية
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| 653 |
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|a المملكة العربية السعودية
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| 856 |
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|u 9823-028-003-0003-T.pdf
|y صفحة العنوان
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| 856 |
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|u 9823-028-003-0003-A.pdf
|y المستخلص
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| 856 |
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|u 9823-028-003-0003-C.pdf
|y قائمة المحتويات
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| 856 |
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|u 9823-028-003-0003-F.pdf
|y 24 صفحة الأولى
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| 856 |
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|u 9823-028-003-0003-1.pdf
|y 1 الفصل
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| 856 |
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|u 9823-028-003-0003-2.pdf
|y 2 الفصل
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| 856 |
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|u 9823-028-003-0003-3.pdf
|y 3 الفصل
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| 856 |
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|u 9823-028-003-0003-O.pdf
|y الخاتمة
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| 856 |
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|u 9823-028-003-0003-R.pdf
|y المصادر والمراجع
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| 856 |
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|u 9823-028-003-0003-S.pdf
|y الملاحق
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| 930 |
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|d n
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| 995 |
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|a +Dissertations
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| 999 |
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|c 751995
|d 751995
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