Assessment Outpatient Services provided by King Khalid University Hospital for Faculty members of King Saud University, Riyadh, Saudi Arabia
| المؤلف الرئيسي: | Aljuaid, Mohammed Musfer (Author) |
|---|---|
| التاريخ الميلادي: |
2000
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| موقع: | ملبورن |
| الصفحات: | 1 - 32 |
| رقم MD: | 753390 |
| نوع المحتوى: | رسائل جامعية |
| اللغة: | الإنجليزية |
| الدرجة العلمية: | رسالة ماجستير |
| الجامعة: | La Trobe University |
| الكلية: | School of Molecular Science |
| الدولة: | أستراليا |
| قواعد المعلومات: | +Dissertations |
| مواضيع: | |
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
Introduction and Objective: King Khalid University Hospital (KKUH) is an 800-bed multispecialty hospital in Riyadh, the capital city of the Kingdom of Saudi Arabia. However, due to the increased demand for services, and as the hospital manages large numbers of outpatients, issues and concerns have been raised by the Faculty members with regard to the services provided by the hospital. Measuring the satisfaction of Faculty members with the services would enable identifying their needs and expectations and thereby make recommendations to improve the level of services provided to patients. Methods: A questionnaire consisting of 55 questions was distributed to faculty members of KSU who had visited the outpatient department (OPD) at KKUH during June-July 2010, for collection of data. Results: Eighty four patients out of hundred samples responded, giving a response rate of 84%. The results from the survey were very diverse. However, the majority of these faculty members believed that the OPD was well organized and they would recommend it to their family and friends. The overall rating for the customer satisfaction stands at 2.96 on a scale of 1 to 4. However, majority of times, the patients had to wait beyond the appointed time. Conclusion: Based on the results of the study, it was observed that there is scope for further improving faculty member’s satisfaction at KKUH. Suitable improvement measures need to be taken in the areas of scheduling appointments, tests and treatment processes and post-OPD processes. The findings of the study will be offered hospital management information about shortcomings requiring remedial intervention for the OPD. |
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