المستخلص: |
This research explores the relationship between ISO 9000 certification and financial and operational performance in Egypt, For this purpose, a sample of manufacturing listed companies was selected. And it was divided to two groups. ISO 9000 certified "as a treatment group", and non-certified firms" as a control group". To determine any significant difference between them in financial and operational performance before and after applying ISO 9000 using t- test for four years .Taking into account the similarities as possible between the two groups in size and industry sector. The results indicate that ISO 9000 certification has appositive effect on financial and operational performance.
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