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|3 10.21608/JCES.2017.51649
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|a eng
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|b مصر
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|9 478017
|a Mahmoud, Reem Refai Ahmed
|e Author
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|a Consumer Participation in Co-creation :
|b Investigating the Moderating Role of Empathy
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|b جامعة قناة السويس - كلية التجارة بالاسماعيلية
|c 2017
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|a 1 - 25
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|a بحوث ومقالات
|b Article
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|b The current study explores one of the boundary conditions under which customers decide to engage in co-creation activities which is empathy. A sample of 103 participants were recruited and between-subjects experimental design with two groups (treatment vs. control) were employed. Hayes PROCESS model 1 were utilized for data analyses. The finding did not provide support for any of the empathy subscales as a moderator of the link between co-creation and both behavioral intentions and word of mouth communication intentions. Thus, regardless of the level of empathetic orientation an individual co-creation produces a positively strong direct impact on both behavioral intentions and word of mouth communication intentions. Future research should consider testing this link using different types of co-creation (e.g., co-creation for others) to provide deeper understanding on the role of empathy.
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|a المستهلك
|a العملاء
|a سلوك المستهلك
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|4 إدارة الأعمال
|6 Business
|c 032
|e Journal of Commercial & Environmental Studies (JCES)
|f Al-Mağallah Al-ʿilmiyyaẗ Lil Dirāsāt Al-Tuğāriyyaẗ wa Al-Buḥūṯ Al-Bī’iyyaẗ
|l 987
|m مج8, ملحق
|o 0335
|s المجلة العلمية للدراسات التجارية والبيئية
|v 008
|x 2090-3782
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|u 0335-008-987-032.pdf
|n https://jces.journals.ekb.eg/article_51649.html
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|d y
|p y
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|a EcoLink
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|c 890209
|d 890209
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