The Importance of Statistical Applications in Making the Decisions of the Hotel Operations
| المصدر: | مجلة المنيا لبحوث السياحة والضيافة |
|---|---|
| الناشر: | جامعة المنيا - كلية السياحة والفنادق |
| المؤلف الرئيسي: | Allam, Batta R. (Author) |
| مؤلفين آخرين: | Saleh, Lamiaa H. (Co-Author) , Abbas, Tamer M. (Co-Author) |
| المجلد/العدد: | مج2, ع2 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2017
|
| الشهر: | ديسمبر |
| الصفحات: | 130 - 164 |
| ISSN: |
2357-0652 |
| رقم MD: | 934356 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Quality Management | Performance Measurement | Variability | Decisions-Making | Service Quality | Process Management | Monitoring | Control Charts
|
| رابط المحتوى: |
عدد مرات التحميل
14
| المستخلص: |
Today, Statistical Process Control (SPC) has been considered as a new way of thinking for supporting managers' decisions at all levels of a firm to achieve excellence in operations and performance through the effective utilization of statistical tools. An important SPC tool is the control chart, which can be used to detect changes in process with a statistical level of confidence. Service management literature reports relatively few instances of SPC applications in the service sector for monitoring service processes variance (at hotels in particular) assuming that implementing SPC tools or charts outside conventional applications gives rise to many potential complications and poses a number of challenges. Therefore, the main purpose of this study was to explore the usage of SPC tools in Egyptian five-star hotels by means of a semi structured personal interview based on a closed questionnaire plus a set of open questions which allowed clarifying certain points using the front office (F.O) department as a case study in attempt to enable such methods to be used more effectively and extensively for monitoring service processes at hotels assuming they are considered beneficial. The findings showed that there is a high shortage in application of statistical methods (SMs) and analytical tools in Egyptian hotels which implies that the importance of SPC for variability reduction and quality improvement must be recognized in Egyptian hotels and the potential benefits of SPC should be understood by all decisions-makers at all levels of a hotel. |
|---|---|
| ISSN: |
2357-0652 |
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