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الرئيسية > Investigating The Drivers Of K...>الوصف

Investigating The Drivers Of Knowledge Management Implementation KMI In Hotels

المصدر: مجلة المنيا لبحوث السياحة والضيافة
الناشر: جامعة المنيا - كلية السياحة والفنادق
المؤلف الرئيسي: Fathy, Eslam Ahmed Fathy (Author)
المجلد/العدد: مج6, ع1
محكمة: نعم
الدولة: مصر
التاريخ الميلادي: 2018
الشهر: ديسمبر
الصفحات: 215 - 239
ISSN: 2357-0652
رقم MD: 983459
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: HumanIndex
مواضيع:
السياسة الإقتصادية | التنمية الإقتصادية | التنمية المستدامة | السياحة | الشركات السياحية | الفنادق السياحية | تطبيق إدارة المعرفة | مصر | المجتمع المصري | مستخلصات الأبحاث
كلمات المؤلف المفتاحية:
organizational culture OC | organizational policy OP | IT infrastructure | drivers | knowledge management implementation KMI
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المستخلص: Knowledge Management KM is playing a key role in success of organizations, where, the knowledge is considered one of the major assets to any organization. Knowledge management uses the information technology to transform the existing information and experience to create and discover new knowledge to improve human capital through innovative organizational culture supported by motivating organizational policy. The study aimed to model the drivers of KMI in hospitality industry, as well as suggesting practical implications to enhance KMI drivers. To achieve the study objectives and to test its1 hypotheses, the study employed a quantitative approach with questionnaires distributed among hotel employees in four and five-star hotels in Alexandria, Egypt. The valid collected data were 210 questionnaires, analyzed by SEM to model the drivers of KMI. The findings showed that organizational policy OP, organizational cultures OC, IT infrastructure have a significant positive impact on KMI. Also, the KMI drivers play a vital role in shaping up the Knowledge management future in hospitality industry. The study findings suggested practical implications to enrich the KM area of research, such as adoption of reward policy, teamwork theory, employees' participation to set hotel future plans, putting the best employees' ideas into practice, knowledge sharing, electronic standard operating procedures E-SOP, comprehensive traditional and digital library. The current study is limited to investigate the KMI drivers in five-star hotels allocated in Alexandria. Further qualitative, exploratory and experimental studies should be conducted to assess the KM benefits in different hospitality sectors, lower grade hotels and others KMI drivers.
ISSN: 2357-0652

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